This Privacy Policy explains how COPPSARY, operator of Motify (“Motify,” “we,” “us,” or “our”), handles personal information when you visit our website, create an account, use the editor, contact us, or purchase a subscription.
1. Information we collect
Information you provide
- Account information such as your email address, display name, password credentials, and profile image.
- Prompts, uploaded assets, Brand DNA materials, projects, settings, and content you create.
- Support, billing, feedback, and other communications you send us.
Information collected automatically
- Device, browser, IP address, approximate location, pages viewed, and diagnostic logs.
- Feature interactions, credit usage, generation activity, and performance information.
- Cookies, local storage, session storage, and similar technologies needed for authentication, preferences, security, and site operation.
Transaction information
Paddle processes purchases as Merchant of Record. We may receive transaction ID, subscription status, plan, amount, currency, country, tax status, and limited buyer details. We do not receive or store your complete payment-card number.
2. How we use information
- provide accounts, the editor, AI generation, exports, credits, and requested features;
- process subscriptions, confirm entitlements, and provide billing support;
- secure Motify, prevent fraud and abuse, and enforce our terms;
- diagnose problems, analyze performance, and improve features and models;
- respond to support requests and send essential service messages;
- send marketing communications where you consent or where law otherwise permits, with an unsubscribe option; and
- comply with law, legal process, and valid government requests.
3. Legal bases
Where data protection law requires a legal basis, we process information to perform our contract with you, pursue legitimate interests such as service security and improvement, comply with legal obligations, and act on consent where applicable. You may withdraw consent at any time, without affecting earlier processing.
4. How we share information
We may share information only as reasonably necessary with:
- Paddle for checkout, tax, invoicing, fraud prevention, subscription management, and buyer support;
- hosting, authentication, email, storage, analytics, security, support, and AI service providers acting for us;
- integrations you choose to connect or recipients you direct us to share with;
- professional advisers, authorities, or other parties when required to protect rights, safety, and legal compliance; and
- a successor in connection with a merger, financing, acquisition, or sale of assets, subject to appropriate safeguards.
We do not sell your personal information for money.
5. Paddle and payment privacy
Paddle independently handles buyer and payment information under its own Privacy Notice. Payment questions can be directed to Paddle buyer support or billing@motify.video.
6. International transfers
Motify and its providers may process information in countries other than your own. Where required, we use recognized safeguards for international transfers, such as contractual protections, and take steps designed to protect information wherever it is processed.
7. Data retention
We keep personal information only as long as reasonably necessary for the purposes described here, including providing your account, meeting tax and accounting duties, resolving disputes, preventing abuse, and enforcing agreements. Retention periods vary by data type. We may retain limited records after account deletion when law or legitimate security needs require it.
8. Security
We use reasonable technical and organizational safeguards designed to protect personal information. No online service can guarantee absolute security. You should use a unique password, protect your devices, and contact us if you suspect account compromise.
9. Your privacy choices and rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your information; object to or restrict certain processing; withdraw consent; and complain to a data protection authority. To make a request, email support@motify.video. We may need to verify your identity before completing it.
10. Children
Motify is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided information to us, contact us so we can investigate and delete it where appropriate.
11. Changes and contact
We may update this policy as our practices or legal obligations change. We will post the updated version here and change the date above. Privacy questions and requests may be sent to support@motify.video.